Frequently Asked Questions

Yes, we recommend booking an appointment to ensure our tailors can give you their full attention. Walk-ins are welcome but may have to wait. You can easily book through our contact page.

We alter all types of clothing: suits, trousers, shirts, dresses, blouses, jackets, coats, jeans, and formal wear. We also specialise in bridal gowns and leather items. If you have a unique piece, bring it in and we will evaluate it.

Absolutely. Our team has extensive experience with delicate materials including silk, lace, chiffon, tulle, and leather. We use specialised techniques and equipment to ensure the fabric is not damaged during the alteration process.

We offer complimentary adjustments within 7 days of pickup if something is not perfect. Our goal is your complete satisfaction. For bespoke garments, we include multiple fittings to ensure the fit is exactly right before completion.

Yes, we provide a free initial consultation where we discuss your needs, evaluate the garment, and provide a detailed quote. There is no obligation to proceed.

We accept Visa, Mastercard, American Express, and bank transfers. Payment is due upon completion of the service.

Yes, we have package deals such as the Wardrobe Refresh and Bridal Essentials. We also offer loyalty discounts for returning clients. Ask about our current promotions during your visit.

Custom tailoring involves creating a garment from scratch based on your measurements and fabric choice. Alterations modify an existing garment to improve its fit. Both services are available at Offerpoint.

Check the care label on your garment. We recommend dry cleaning for suits and delicate fabrics, and gentle washing for cotton and linen. Visit our blog for detailed care tips.